The 3 Biggest Problems South Dakota
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful South Dakota CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support
For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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When I became managing partner of Williams & Company, our contract was with a one-man IT shop. This wasn’t working for our firm of 7 offices and 65 employees. Research, meetings, and much discussion led us to D2.
D2 put a plan together evaluating our IT systems, determining changes, and showed us how to move forward. D2 showed us that, with their numerous and knowledgeable employees, they could provide us with the help we needed, when we needed it, not when someone could “get to it.” D2 became a partner in our business. They wanted us to succeed just like we wanted them to succeed.
If I were looking for an IT company today, I would look to D2. We have depended on, appreciated, and recommended D2 many times over the years.
Dave Radke
Retired Managing PartnerWilliams & Company P.C.
Brent Culbertson Senior Manager, IT DepartmentAt Siouxland Community Health Center, I have the privilege of leading our IT department. Our IT staff is made up of technically strong employees. And we work hard to keep up with the pace of technical change. But it would be foolish to think we could be experts at everything. That is why we partner with D2 IT. Their expertise in cybersecurity is a great compliment to our skillset. For the last few years, D2 IT has served as our IT systems auditors/assessors. They help us discover newly developed holes and vulnerabilities. Then consult with us to solve them in an efficient manner. D2 IT always creates a friendly and productive environment. They work to make us successful and serve as a valuable extension to my team. I'm glad D2 IT is our partner.
Siouxland Community Health Center
